Woods Trade Supplies – Terms & Conditions of Sale

These Terms & Conditions apply to all quotations, orders and sales of goods and services supplied by Woods Trade Supplies. By placing an order with the Company, the Customer agrees to be bound by these Terms & Conditions.

1. Definitions

In these Terms & Conditions:

“the Company” means Woods Trade Supplies;
“the Customer” means any person, business, trade account holder or consumer purchasing goods or services from the Company;
“Consumer” means an individual acting wholly or mainly for purposes outside their trade, business, craft or profession;
“Business Customer” means any Customer acting for purposes relating to their trade, business, craft or profession;
“Goods” means any goods, products or materials supplied or to be supplied by the Company; and
“Order” means an order placed by the Customer for Goods or services supplied by the Company.

These Terms apply to both trade and retail Customers unless otherwise stated.

These Terms & Conditions constitute the entire agreement between the Company and the Customer in relation to the sale of Goods and services. They shall apply to the exclusion of any terms or conditions that the Customer may seek to impose or incorporate, unless otherwise expressly agreed in writing by an authorised representative of the Company.

No employee or representative of the Company may vary these Terms unless the variation is confirmed in writing by an authorised representative of the Company.

2. Orders, Quotations and Acceptance

Quotations are valid for 14 days from the date of issue unless otherwise stated in writing.

A quotation does not constitute an offer capable of acceptance and is subject to the availability of the Goods at the time the Order is accepted.

An Order placed by the Customer constitutes an offer to purchase Goods or services in accordance with these Terms. An Order shall only be treated as accepted when the Company confirms acceptance, takes payment, supplies the Goods or otherwise begins fulfilling the Order.

The Company reserves the right to refuse or cancel an Order before dispatch or collection where:

the Goods are unavailable;
a pricing, description or specification error has occurred;
payment cannot be authorised or has not been received;
the Customer has exceeded an agreed credit limit;
the Customer’s account is overdue;
the Order cannot reasonably or lawfully be fulfilled; or
there is another reasonable commercial reason for refusing the Order.

Where the Company cancels an Order after receiving payment, the Company shall refund the amount paid for any Goods or services not supplied.

3. Prices

All prices are subject to VAT at the prevailing rate where applicable.

Unless otherwise agreed in writing, the price charged shall be the price current at the date of dispatch or collection.

The Company reserves the right to amend prices at any time before an Order is accepted where supplier prices, material costs, taxes, duties, exchange rates, transport charges or other costs beyond the Company’s reasonable control have changed.

Any price stated in a catalogue, price list, website page, advertisement or other promotional material is provided for guidance only and may be changed or withdrawn without notice.

The Company takes reasonable care to ensure that prices are accurate. Where an obvious pricing error is identified, the Company shall not be required to supply the Goods at the incorrect price. The Company may cancel the affected Order and refund any payment received or offer the Customer the opportunity to purchase the Goods at the correct price.

Unless expressly stated otherwise, quoted prices do not include delivery, unloading, installation, removal, disposal or other additional services.

4. Payment Terms

Unless a credit account has been authorised by the Company, payment is due in full before or upon delivery or collection of the Goods.

The Company reserves the right to withhold or suspend the supply of Goods or services where payment has not been received in cleared funds.

Payments must be made using a payment method accepted by the Company. The Customer shall not make any deduction, withholding or set-off from an amount due unless required by law or agreed by the Company in writing.

The Customer shall be responsible for all reasonable costs and expenses incurred by the Company in recovering or attempting to recover overdue monies, including legal fees, debt-recovery charges, court fees and reasonable administrative expenses, to the extent permitted by law.

5. Credit Accounts

This section applies to Business Customers with an approved credit account.

Where a credit account has been approved, payment is due by the end of the month following the invoice date unless otherwise agreed in writing.

The Company reserves the right to:

charge interest on all overdue balances at a rate of 2% per calendar month;
add that interest to the Customer’s account on the third day of each consecutive month while any balance remains overdue;
calculate further interest on the total overdue balance then appearing on the account;
suspend or withdraw credit facilities at any time without notice;
reduce, increase or otherwise amend a credit limit at its sole discretion;
require payment before accepting or fulfilling any further Orders; and
demand immediate payment of all amounts outstanding where an account becomes overdue, notwithstanding any previous credit arrangement.

Interest shall continue to accrue until all overdue amounts are paid in full, whether before or after judgment.

Any credit limit notified to the Customer is the maximum amount of credit that the Company is prepared to provide at that time and does not oblige the Company to accept further Orders up to that limit.

Nothing in this section limits any other right or remedy available to the Company in relation to late commercial payments.

6. Product Availability

All Goods are offered subject to availability.

The Company does not guarantee that Goods shown in catalogues, quotations, advertisements or on its website will be available at the time an Order is placed or accepted.

The Company shall not substitute an alternative product without the Customer’s agreement.

Where Goods become unavailable, the Company may:

cancel the affected part of the Order;
offer the Customer the opportunity to wait for the Goods to become available; or
offer an alternative product for the Customer to accept or reject.

Where unavailable Goods have already been paid for and the Customer does not agree to wait or accept an alternative, the Company shall refund the amount paid for those Goods.

7. Product Descriptions and Specifications

Product descriptions, photographs, illustrations, samples, dimensions, colours, weights, capacities and specifications are provided for general guidance only.

Although the Company takes reasonable care to provide accurate information, minor variations may occur and images may not precisely represent the colour, finish, proportions or appearance of the Goods. Colours may also vary according to lighting, photography and the device or screen used to view an image.

Manufacturers may alter designs, dimensions, finishes, specifications, components or packaging without prior notice. For Business Customers, such changes shall not constitute a defect where they do not materially reduce the quality, performance or intended function of the Goods.

Where an exact measurement, colour, finish, component or specification is essential, the Customer must confirm the requirement with the Company in writing before placing the Order.

Samples demonstrate the general type, appearance and quality of a product but do not guarantee that all Goods supplied will be identical to the sample.

Natural Products, Tiles and Ceramics

Natural stone, timber, tiles, ceramics, sanitaryware and similar products may display variations in colour, shade, grain, veining, pattern, texture, glaze, finish and dimensions. Such variations are inherent characteristics of these products and shall not normally be treated as defects.

The Customer should inspect and, where appropriate, mix products from different boxes or batches before installation to achieve an acceptable overall appearance.

Where matching or continuity of shade is important, the Customer should order sufficient quantities at the same time. The Company cannot guarantee that Goods ordered later will match an earlier batch.

8. Customer Measurements and Specifications

Where Goods are ordered, manufactured, cut, configured or supplied using measurements, drawings, quantities, specifications or other information provided by the Customer, the Customer is responsible for ensuring that all such information is complete and accurate.

The Customer must check all quotations, drawings, schedules and order confirmations before approving the Order.

The Company shall not be responsible for losses, wasted materials, additional work or incorrect Goods resulting from inaccurate or incomplete information supplied or approved by the Customer.

Any quantity estimate or calculation provided by the Company is based on the information made available by the Customer. The Customer remains responsible for confirming the quantity required and for allowing for cuts, breakages, pattern matching, wastage and future repairs.

Nothing in this section excludes rights or remedies that cannot lawfully be excluded for Consumers.

9. Delivery

Delivery dates and times are estimates only and time shall not be of the essence.

The Company shall use reasonable efforts to meet estimated delivery dates but shall not be liable for delay caused by circumstances beyond its reasonable control.

Failure to deliver within an estimated timescale shall not entitle a Business Customer to cancel an Order or claim compensation for indirect or consequential losses.

Delivery Point and Access

Where delivery is made to an address or site nominated by the Customer, the Company’s responsibility shall be limited to delivering the Goods to the nearest safe and accessible hard standing or hard road suitable for the Company’s delivery vehicle.

The Company and its driver shall determine whether access, ground conditions and the proposed unloading point are safe and suitable. The driver may refuse to enter a site or unload at a particular location where they reasonably consider that doing so could cause injury, damage, obstruction or a breach of law.

The Customer shall, at their own expense:

provide accurate delivery instructions;
ensure that suitable and lawful access is available;
ensure that the road, hard standing and unloading area are capable of safely supporting the delivery vehicle;
remove or warn the Company of overhead cables, restricted access, soft ground, excavations or other hazards;
obtain any necessary access permission or parking authorisation;
provide any labour, lifting equipment or machinery required for unloading, handling or stacking; and
move the Goods from the delivery point to any other required location.

Unless expressly agreed in writing, the Company is not responsible for carrying, moving, lifting or placing Goods beyond the delivery point.

Where the Customer or a person acting on their behalf directs a delivery vehicle onto private land or away from a suitable hard road or hard standing, this shall be entirely at the Customer’s risk. The Customer shall be responsible for any resulting damage or reasonable recovery cost, except to the extent caused by the Company’s negligence.

Unloading and Site Safety

The Customer is responsible for ensuring that the delivery location is safe and that suitable persons are available to receive and inspect the Goods.

Where Goods, packaging, pallets or containers are deposited on a highway, pavement, site or other location at the Customer’s request, the Customer shall be responsible for their protection, security and prompt removal and for complying with all applicable legal and safety requirements.

The Customer shall indemnify the Company against claims, losses, damages and reasonable expenses arising from unsafe access, unsuitable ground conditions, inadequate unloading arrangements or inaccurate delivery instructions, except to the extent caused by the Company’s negligence.

Part Deliveries

The Company reserves the right to deliver an Order in one or more instalments.

Each instalment may be invoiced and treated as a separate delivery. A delay or failure affecting one instalment shall not entitle a Business Customer to cancel any other instalment or the remainder of the Order.

Receipt by Another Person

Delivery may be made to a person who appears to have authority to receive the Goods at the delivery address. A signature, photograph, delivery scan or other delivery record may be used as evidence of delivery.

Failed Delivery

Where delivery cannot be completed because the Customer has provided incorrect information, failed to provide safe access, failed to attend or otherwise failed to accept delivery, the Company may charge the Customer the reasonable costs of the failed delivery and any subsequent redelivery.

10. Collection of Goods

Where Goods are collected by the Customer or by a carrier or other person acting on the Customer’s behalf, delivery and risk shall pass when the Goods are handed over or made available for collection.

The Customer is responsible for:

checking that the correct Goods and quantities are collected;
using a vehicle of suitable type, size and carrying capacity;
complying with vehicle weight and load restrictions;
providing suitable restraints, coverings and protective equipment; and
ensuring that the Goods are safely loaded, distributed and secured before the vehicle leaves the Company’s premises.

The Company may assist with loading at its discretion. Any such assistance does not transfer responsibility for the suitability, safe distribution or securing of the load to the Company.

The Company may refuse to load a vehicle where it reasonably considers the vehicle unsuitable, overloaded or unsafe.

11. Examination of Goods, Damage and Shortages

The Customer must inspect all Goods immediately upon delivery or collection and, wherever reasonably possible, before signing a delivery note.

Any shortage, visible damage, loss in transit or damage to packaging must be reported to the Company within 2 working days of delivery or collection.

Any claim relating to incorrect Goods, visible defects or rejection on another ground that should reasonably have been identified on inspection must be made within 5 working days of delivery or collection.

The Customer should retain the affected Goods and all relevant packaging and provide photographs, order details and other information reasonably requested by the Company.

For Business Customers, failure to notify the Company within the periods stated above shall be treated as acceptance of the Goods in respect of shortages, visible damage, incorrect Goods and defects that should reasonably have been apparent on inspection.

Installed or Altered Goods

No claim by a Business Customer for a shortage, visible damage, incorrect Goods or a defect that should reasonably have been apparent on inspection will be accepted once the Goods have been:

installed or fitted;
cut, drilled or trimmed;
painted, treated or altered;
connected, commissioned or put into use; or
incorporated into a building, fixture, system or structure.

The Customer must therefore inspect and verify all Goods, dimensions, colours, specifications, quantities and compatibility before installation or alteration.

This section does not affect rights relating to latent defects that could not reasonably have been identified before installation, nor does it limit any statutory right available to a Consumer.

12. Passing of Risk and Retention of Title

Risk of loss of or damage to the Goods passes to the Customer upon delivery or collection.

Ownership of the Goods shall remain with the Company until the Company has received payment in full and cleared funds for:

the Goods supplied; and
all other amounts due from the Customer to the Company.

Until ownership passes, a Business Customer shall:

hold the Goods on behalf of the Company;
store the Goods separately where reasonably practicable;
keep the Goods clearly identifiable as the Company’s property;
keep the Goods safe, insured and in satisfactory condition;
not remove, alter or obscure any identifying mark or packaging;
notify the Company immediately if the Goods are lost, damaged or subject to seizure; and
not pledge, charge or otherwise use the Goods as security.

Subject to the following paragraph, a Business Customer may resell Goods in the ordinary course of its business before ownership passes. Any such sale shall be made as principal and not as the Company’s agent.

The Business Customer’s right to possess or resell unpaid Goods shall end immediately if:

an amount due to the Company becomes overdue;
the Customer suspends or threatens to suspend payment of its debts;
the Customer becomes insolvent or enters administration, liquidation or a voluntary arrangement;
a receiver or similar officer is appointed over the Customer’s assets; or
the Company withdraws permission in writing.

Where the right to possession has ended, the Company may require the Customer to return the unpaid Goods. If the Customer fails to do so, the Company may, where lawful, enter premises where the Goods are reasonably believed to be stored in order to identify and recover them.

Nothing in this section transfers ownership of Goods back to the Company where they have been irrevocably incorporated into another product, building or structure.

13. Guarantees and Manufacturers’ Warranties

Goods may be supplied with a manufacturer’s warranty or guarantee. The duration, scope and conditions of any such warranty are determined by the manufacturer.

Where applicable, the Company will reasonably assist the Customer in submitting a valid warranty claim.

The Company may inspect or arrange testing of allegedly faulty Goods before agreeing to repair, replace or refund them.

A warranty or guarantee shall not normally cover a fault or damage caused by:

misuse, abuse or use outside the product specification;
incorrect storage or handling;
improper or unsuitable installation;
failure to follow the manufacturer’s instructions;
neglect or inadequate maintenance;
accidental or deliberate damage;
modification or repair by an unauthorised person;
incompatible components or systems;
external conditions, contamination, frost, pressure or water quality;
normal deterioration or fair wear and tear; or
a consumable component reaching the end of its normal service life.

Where a valid warranty claim is accepted, the available remedy may be repair, replacement or refund, depending upon the warranty terms and the Customer’s statutory rights.

Labour costs relating to investigation, removal, disconnection, installation, reinstallation, making good or associated work are excluded unless expressly agreed in writing or required by law.

14. Installation and Technical Advice

Any technical information, estimate, recommendation or guidance provided by the Company is given in good faith using the information available at the time.

Unless the Company has expressly agreed in writing to provide a professional design or specification service, the Customer remains responsible for:

determining whether the Goods are suitable for the intended purpose and location;
checking dimensions, capacities, performance and compatibility;
obtaining professional or technical advice where necessary;
ensuring installation is carried out by a competent and appropriately qualified person;
following all manufacturer instructions; and
complying with applicable building regulations, wiring regulations, water regulations, gas-safety requirements, planning requirements and other legal standards.

Advice provided by the Company does not remove the installer’s responsibility to inspect the site, identify risks and confirm that the proposed installation is safe and compliant.

Electrical, Gas and Other Regulated Products

Electrical products must be inspected before installation and, where required, installed, tested and certified by a suitably qualified person.

Gas appliances, fittings and associated products must only be installed or worked upon by a person holding the legally required registration and competence for the work.

The Customer must not install a product that appears damaged, incomplete, incorrect or unsuitable.

Except where required by law, the Company shall not be responsible for labour, removal, reinstallation or associated costs where a product was installed without reasonable inspection or contrary to the manufacturer’s instructions.

15. Liability

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of any obligation that cannot lawfully be excluded or limited; or
the statutory rights of a Consumer.

Business Customers

Subject to the paragraph above, the Company shall not be liable to a Business Customer for:

loss of profit;
loss of sales, revenue or business;
loss of contracts or anticipated savings;
loss of goodwill;
loss of use or production;
business interruption;
labour, removal, reinstallation or making-good costs, unless expressly agreed in writing;
loss arising from delay; or
any indirect or consequential loss.

The Company shall not be liable for a loss caused by the Customer’s failure to inspect the Goods, provide accurate information, follow instructions, use appropriately qualified installers or take reasonable steps to reduce or avoid the loss.

Where the Company is liable to a Business Customer, the Company’s total liability arising from a particular Order shall, to the fullest extent permitted by law, not exceed the amount paid or payable for the Goods or services giving rise to the claim.

Consumers

The Company is responsible for foreseeable loss or damage caused by its breach of contract or failure to use reasonable care and skill. The Company is not responsible for loss or damage that was not reasonably foreseeable.

The Company supplies Goods to Consumers for domestic and private use. A Consumer who uses Goods for a commercial or business purpose shall not be entitled to recover business losses such as loss of profit, revenue, contracts, business opportunities or business interruption.

16. Cancellation of Orders

The Customer must contact the Company as soon as possible if they wish to cancel or change an Order.

Where the Customer has no statutory cancellation right, cancellation shall be subject to the Company’s prior written agreement.

The Company reserves the right to charge the Customer for reasonable costs, losses and expenses incurred in relation to a cancelled or amended Order, including:

administration and processing costs;
supplier cancellation or restocking charges;
delivery and collection costs;
materials and work already undertaken;
manufacturing costs; and
other non-recoverable commitments made in fulfilling the Order.

Orders for specially manufactured, bespoke, customised, made-to-measure, made-to-order or non-stock Goods cannot be cancelled once manufacture, preparation or procurement has commenced unless the Company agrees otherwise in writing.

Nothing in this section limits a Consumer’s statutory right to cancel an eligible distance or off-premises contract.

17. Returns and Refunds

Except where the Customer is exercising a statutory right, Goods may only be returned with the Company’s prior agreement.

Approved returns must normally:

be returned within 14 days of the Company agreeing to the return;
be unused, uninstalled and in resalable condition;
include all components, accessories and instructions;
be in their original packaging where reasonably possible; and
be accompanied by proof of purchase.

The Company may refuse a non-statutory return where Goods are damaged, incomplete, installed, altered, contaminated, used or no longer reasonably capable of resale.

Accepted non-statutory returns may be subject to a handling or restocking charge of up to 10%.

The handling or restocking charge does not apply where Goods are faulty, incorrectly supplied or returned by a Consumer under a statutory right where such a charge would be unlawful.

Special-order, bespoke, customised, made-to-measure, made-to-order and non-stock Goods are non-returnable unless faulty, incorrectly supplied or otherwise agreed in writing.

The Customer is responsible for the cost and risk of returning Goods unless the Goods are faulty, incorrectly supplied or the Company agrees otherwise.

Refunds shall normally be made using the original payment method. The Company may require reasonable evidence of purchase and may inspect returned Goods before issuing a refund.

18. Consumer Cancellation Rights

This section applies only to Consumers purchasing through an eligible distance contract, including certain purchases made online or by telephone, or through an eligible off-premises contract.

Subject to the statutory exceptions, a Consumer may cancel an eligible Order within 14 days without giving a reason.

For Goods, the cancellation period generally ends 14 days after the day on which the Consumer, or a person nominated by the Consumer other than the carrier, receives the Goods. Where an Order is delivered in separate instalments, the period may run from receipt of the final instalment.

To exercise the right to cancel, the Consumer must notify the Company by a clear statement before the cancellation period expires.

After notifying the Company of cancellation, the Consumer must return the Goods without undue delay and normally within 14 days.

Unless the Company agrees otherwise or the Goods are faulty or incorrectly supplied, the Consumer shall be responsible for the direct cost of returning cancelled Goods.

The Consumer must take reasonable care of the Goods. The Company may make a deduction from the refund for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the Goods.

Where the whole eligible Order is cancelled, the Company shall refund the basic delivery charge paid by the Consumer. Any additional cost resulting from the Consumer choosing an enhanced or more expensive delivery method need not be refunded.

Statutory cancellation rights do not normally apply to:

Goods made to the Consumer’s specifications;
clearly personalised, bespoke or customised Goods;
Goods that are liable to deteriorate or expire rapidly;
sealed Goods that are not suitable for return for health-protection or hygiene reasons where the seal has been broken;
Goods that have become inseparably mixed with other items after delivery; or
other Goods or services excluded from cancellation rights by law.

The statutory cancellation right is separate from the Consumer’s rights where Goods are faulty, not as described or otherwise fail to comply with the contract.

19. Consumer Rights

Nothing in these Terms & Conditions affects the statutory rights of Consumers under applicable UK legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Consumers are entitled to receive Goods that are:

of satisfactory quality;
fit for any particular purpose made known to the Company where the Consumer reasonably relied on the Company’s skill or judgment; and
as described.

Where Goods do not comply with the contract, a Consumer may have rights to reject the Goods or request a repair, replacement, price reduction or refund, subject to the applicable legal conditions and timescales.

Contractual warranties and manufacturers’ guarantees are provided in addition to, and not in place of, a Consumer’s statutory rights.

20. Age-Restricted Products

The sale of certain Goods is subject to minimum-age restrictions under UK law.

By placing an Order for an age-restricted product, the Customer confirms that they are at least the minimum legal age required to purchase that product.

Age-restricted Goods must be ordered by and supplied to a person who meets the applicable legal-age requirement. The Customer must not purchase age-restricted Goods on behalf of a person who is below that age.

The Company reserves the right to:

operate a Challenge 25 or similar age-verification policy;
request satisfactory proof of age before accepting or fulfilling an Order;
require proof of age when Goods are collected;
require proof of age from the recipient when Goods are delivered; and
refuse or cancel the sale where satisfactory proof of age is not provided.

Acceptable proof of age must be a valid form of identification accepted by the Company and permitted under the applicable age-verification requirements.

Age-restricted Goods shall not be left unattended or supplied to a recipient who does not meet the applicable age requirement.

Where supply is refused because the Customer or recipient cannot provide satisfactory proof of age, the Customer may be responsible for reasonable delivery, return or cancellation costs, except where prohibited by law.

21. Force Majeure

The Company shall not be liable for a failure or delay in performing its obligations where the failure or delay results from an event or circumstance beyond its reasonable control.

Such events may include:

acts of God;
fire, flood, storm or other natural disaster;
epidemic or pandemic;
war, terrorism, civil disturbance or riot;
industrial disputes or labour shortages;
failure of suppliers or subcontractors;
shortages of products, materials, fuel or energy;
supply-chain disruption;
transport interruption, port delay or vehicle breakdown;
failure of utilities, communications or computer systems;
import or export restrictions;
changes in law; or
government action or restriction.

The Company shall be entitled to a reasonable extension of time for performance.

Where the event continues for an extended period and prevents the Company from fulfilling an Order, the Company may cancel the affected Order or part of it and refund any payment received for Goods or services not supplied.

Nothing in this section affects any statutory cancellation or refund right available to a Consumer.

22. Data Protection

The Company shall process personal information in accordance with applicable data-protection law and the Company’s privacy policy.

Personal information may be used where reasonably necessary to process Orders, arrange delivery, administer accounts, take payment, prevent fraud, verify age, provide customer service and comply with legal obligations.

Further information about how the Company handles personal information is available in the privacy policy published on the Company’s website.

23. Notices and Communications

The Customer is responsible for providing accurate and current contact, billing and delivery information.

The Company may communicate with the Customer using the postal address, email address, telephone number or other contact details provided by the Customer.

A Business Customer must notify the Company promptly of any change to its name, legal status, ownership, address, contact details or other information relevant to its account.

24. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the contract between the Company and the Customer shall have no right to enforce any of these Terms.

25. Waiver

No failure or delay by the Company in exercising a right or remedy shall constitute a waiver of that right or remedy.

A waiver on one occasion shall not constitute a waiver of any later breach or prevent the Company from exercising the relevant right or remedy in the future.

26. Severability

If any provision or part of a provision of these Terms & Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it valid and enforceable.

If such modification is not possible, the affected provision or part shall be treated as deleted. The remaining provisions shall continue in full force and effect.

27. Governing Law and Jurisdiction

These Terms & Conditions and any contract between the Company and the Customer shall be governed by and interpreted in accordance with the laws of England and Wales.

Where the Customer is a Business Customer, the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or relating to the contract.

Where the Customer is a Consumer, the courts of England and Wales shall have jurisdiction, but this does not remove any right the Consumer may have to bring proceedings in another part of the United Kingdom under applicable law.

28. Contact

Questions, notices, cancellations, returns and claims relating to these Terms & Conditions should be directed to Woods Trade Supplies using the contact details published on the Company’s website.